Sync troubleshooting guide

This guide explains how to solve typical synchronization issues in KeePassium.

General steps

1. Make sure that KeePassium works with the online database, and not with a local copy. Press next to the database and check the File Location field. It should show the name of your online storage or at least a generic text “Another app / Cloud storage”.
2. Make sure your storage provider app has all the necessary permissions:
   • Open device settings
   • Scroll to the storage provider app (Dropbox, OneDrive, etc)
   • Make sure that Background App Refresh is turned on
   • (Optional) Make sure that Mobile Data is turned on, too
3. Some storage providers pause synchronization while the Low Data Mode is active.
4. Clear cache of the storage provider app. Most apps have this function in their settings screen.
5. In the storage provider app, try to mark the file as "available offline", if possible.
6. Find your storage provider in the list of supported sync sources, and check if there are any provider-specific troubleshooting steps.

Specific issues

• If you cannot edit your data
• If KeePassium shows "Couldn't communicate with a helper application"
• If KeePassium shows "The file does not exist"
• If KeePassium shows "Temporary backup database"
• If KeePassium shows "Database is located in Recently Deleted"
• If KeePassium shows "Content Unavailable"
• If you have several different copies of your database